Privacy Policy

Serene Dune Knitworks (“we,” “us,” or “our”) respects your privacy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information we collect

• Account and profile: name, email address, password (hashed), and preferences.
• Transactional: purchase history and billing metadata processed by our payment provider.
• Usage: pages viewed, features used, approximate geolocation derived from IP (for security and localization).
• Communication: messages you send via forms or email.

2. How we use information

• Provide and improve courses, personalize recommendations, and deliver support.
• Process payments and prevent fraud.
• Send service emails (receipts, account notices) and optional updates (you may opt out).
• Comply with legal obligations and enforce our Terms.

3. Cookies and similar technologies

We use essential cookies for authentication and preferences, and optional analytics cookies to understand engagement. You can manage preferences via our cookie banner or your browser settings.

4. Analytics

We may use privacy-focused analytics that collect aggregated usage without storing identifiable browsing histories. IP addresses may be truncated or masked when feasible.

5. Payments

Payments are processed by a third-party provider. We do not store full card numbers. The provider acts as an independent controller or processor; their privacy policy governs card data.

6. Data sharing

We do not sell personal information. We share limited data with service providers under contracts that require confidentiality and security. We may disclose information to comply with law or protect rights and safety.

7. International transfers

Your information may be processed in countries other than your own. We implement safeguards such as standard contractual clauses where applicable.

8. Data retention

We retain personal data only as long as necessary for the purposes described above, unless a longer period is required or permitted by law.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To exercise rights, contact us using the details below. We will verify your request and respond within a reasonable time.

10. Security

We apply administrative, technical, and physical safeguards to protect personal information. No method is 100% secure; we strive for continuous improvement.

11. Children

Our services are for users aged 16 and older. We do not knowingly collect data from children under 16.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be highlighted on this page with a new effective date.

13. Contact

Questions about privacy? Reach us at [email protected] or +1 (415) 555-0149.